Refund Policy & Processing

RETURN POLICY

We only accept returns within 14 days of you receiving your products, for store credit only (credit does not expire).  All sale merchandise is final sale.  All jewelry and accessories are final sale. Promotional sales are not final sale (unless stated so) and abide by the 14 day return policy. All items must be in original condition, tags attached, and within 14 day return window for a store credit. We do not offer price adjustments. The same exact product cannot be returned and repurchased for a price adjustment. We are a small business and get new product on the floor every week. Because of the turnover we ask that you make sure your returns are made within this delivery window. 

To start a return, click HERE.

RETURN SHIPPING

Address all packages to: 

BIXBY

94 Main Street 

Cold Spring Harbor NY, 11724